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Increasing client sophistication and increasing competition drives
demands on logistics flexibility ever higher. Fixed procedures schedules
are no longer good enough to satisfy client. Increasingly clients
ask and get flexible service conditions. The following three scenarios
will illustrate business reality.
Scenarios
- Return Management
Management of returned
items is a challenge for Internet based distribution. Quality
of management of returns can mean a difference between profit
and loss, hens a need for an effective management. State of art
system will imply a possibility for a client to ask for agreement
to return. Seller to view it and to authorize or decline the return.
Logistics operator to generate return documents and addressing.
All in a fast and convenient manner.
- Customs clearance
International distribution
is a major concern in e*Commerce. To a large degree it is due
to quality and cost of customs clearance operations. Advanced
operators clear goods without stopping the logistics flows cross
borders. To quality for such treatment, logistics operator must
be able to inform customs on goods well before physical operations
take place. Customs must be able to send a pinpointed request
to analyze physically a chosen item. Operator must be able to
receive the request and act upon it fast. Operator must know when
the analyzed goods are returning from inspection. This interaction
must be fast and reliable, so that the logistics flows do not
suffer.
- Transport dispatching.
Pick up and uplift
operations are major area of cost in logistics, the last mile
represents about 60-70% of total logistics cost. Since need to
manage the process most effectively. The following is a typical
dialogue that will take place when a client places a shipment
order.
Operator must at once see request for services.
Operator must be able to send a request to a delivery agent.
Delivery agent must be able to confirm acceptance of service.
Client must be informed of arrival of goods or services.
How it works
At the basis of the system is a set of methods to capture information
from participants, a mechanism to maintain a dialogue in a visible
and simple form, mechanism to deliver information to mobile participants
in logistics dialogue.
You must be able to see quality :
- Data Capture
- Dashboard
- Messages
Data capture
WorkTrace allows a Web based capture of information form participants,
clients, distributors, customs, operators etc.
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